Lifetime Warranty on Shutter Frame and Shutter Panel

Shutters are warranted against such defects in Material that might result in blistering, peeling, flaking, corroding, and fading of the shutter frame or panel members for a period of:
Polyview Shutters™: Thirty (30) years from the date of installation.
Vinyl Shutters: Twenty-five (25) years from the date of installation.

5 Year Warranty on Hardware

Sunrise Custom Shutters inc. warrants that the hardware will remain in good operational condition for a period of five (5) years from the date of installation.

General Conditions

This Limited Warranty must be validated by having the Registration Certificate completed by the installer and provided to the original purchaser when the installation is completed. This will ensure the property owner is entitled to this lifetime limited warranty.

The Limited Warranty stipulated in this document is the only warranty applicable to Sunrise Custom Shutters inc. and is granted in lieu of any warranties otherwise implied by law or equity and no such warranties shall apply to Sunrise Custom Shutters inc. Warranty.

1. Product Use
This Limited warranty applies only to respect to products used strictly for the purpose for which they were intended.

2. Limited Warranty Limitations
Sunrise Custom Shutters inc. liability is limited solely and exclusively to repair or replacement, at the option of Sunrise Custom Shutters inc. and under no circumstances will Sunrise Custom Shutters inc. be liable for incidental or consequential charges such as, but not limited to, labour costs for any purpose, inconvenience, damage, or injury to persons or to property, or any other expense.

3. Replacement Parts or Repair
Sunrise Custom Shutters inc. reserves the right to discontinue or change any Sunrise Shutters shutter as currently manufactured. If an exact replacement part is not available, Sunrise Shutters reserves the right to substitute parts of equal quality at its sole option.

Effective Date of Limited Warranty

This Limited Warranty will take effect from the date the installation of the shutters has been completed at the premises identified in the Registration Certificate provided.

Maintenance and Cleaning

Vinyl materials are closer to ‘maintenance free’ than any other building material. However, surfaces may become dirty. Normal maintenance requires washing with mild soap and water using a soft cloth. For difficult to remove dirt and stains, water-based household cleaners can be used. Chlorine-based cleaners or other cleaners containing organic solvents could affect the surface appearance and durability of the product.

Procedure and Conditions of Limited Warranty Remedy

Repairs are done at the Sunrise Custom Shutters inc. plant. Shutters must be brought to Sunrise Shutters.

Sunrise Shutters will not be responsible for any costs incurred in transporting shutters to and from the Sunrise Shutters plant. In the event that Sunrise Shutters obligation under this Limited Warranty is sought, the Owner must notify the Dealer/Distributor in writing within thirty (30) days after the defect has first appeared. Such notification must contain the following:

a. Name and Address of the Owner.
b. Date of Installation
c. A brief description of the defect

Upon receipt of this information, the Dealer/Distributor will notify the Owner of his share of the prorated costs (where such is applicable), in accordance with the Proration Schedule. The Dealer/Distributor will provide repair or replacement parts to the Owner only upon receipt of payment of the Owners share of prorated costs.

Proration Schedule

The percentage of warranty repair or replacement material costs to be shared by the Owner and Sunrise Shutters as stipulated in the Limited Warranty Certificate.